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Artificial Intelligence at the service of the Healthcare sector.

19/03/2021 09:00

Redazione

Artificial Intelligence at the service of the Healthcare sector.

Find out how KIOSK MODE can be the No. 1 ally in the management of a clinic, a doctor's office or health care facilities.

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Find out how KIOSK MODE can be the No. 1 ally in the management of a clinic, a doctor's office or health care facilities.

 

In a time of health emergency like this, the control of social distancing is essential for the protection of patients. The restrictive regulations in force can cause delays in the management of traffic in the clinic, creating long queues and discontent in patients.

 

Here is Artificial Intelligence to help!

 

Imagine being able to manage patient appointments, the release of reports or the withdrawal of medical prescriptions through Intelligent Multimedia Totems installed on site.

 

How many times does a patient wait to ask a simple question, make an appointment or withdraw the tests?

 

KIOSK MODE helps to dispose of a series of unpredictable ordinary operations!

 

What GAIA KIOSK MODE can do for the Healthcare sector:

 

  • Make appointments and manage reservations;
  • Provide information on services, timetables, procedures;
  • Send reminders to customers;
  • Provide medical reports, tests and prescriptions;
  • Giving suggestions and advice to the patient;
  • Acquire the contacts of your patients to contact them.

How does it work?

 

An engagement sensor, inserted inside the Kiosk Mode Multimedia Totem, perceives the proximity of a subject at a distance of one meter, in turn the GAIA Virtual Assistant is activated and begins to interact vocally with the subject.

 

"Hi, I'm GAIA, what can I do for you today?"

 

GAIA, the Virtual Assistant of KIOSK MODE, will be able to respond to all patient requests in a clear and precise manner, making the conversation and booking experience simple and quick.

 

Based on the main questions and requests from patients, we will create the Virtual Assistant knowledge base and insert questions such as these:

"What are the surgery hours?"

"I would like to book a visit"

"When do you receive Dr. Bianchi?"

"How can I collect a prescription?"

"I would like to withdraw my analyzes."

Thanks to natural language processing (NLP) and the semantic interpretation of the voice request, Kiosk Mode will provide the most relevant answer to the subject.

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The benefits will be multiple:

 

• Optimization of booking and internal management processes,

• Improvement in patient care (Customer Care),

• Greater health security, in compliance with anti-covid regulations,

• Greater effectiveness of the health services offered,

• Disposal of queues in and out of the clinic,

• Greater patient satisfaction,

• Reduction of Customer Service costs

While the staff is busy doing its job, GAIA works to dispose of Front-Desk requests.


But it doesn't stop there!


An offline and online ally!


GAIA is a Virtual Assistant, so it can also be integrated into the website, social channels or it can be shared by printing paper material thanks to the QR Code!


You can take advantage of the GAIA features not only in the clinic or in the healthcare facility, but also ONLINE, to offer assistance to your patients 24 hours a day, 7 days a week!

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